Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us.


Our returns and exchange policy is detailed on our Terms & Conditions page. If you require further assistance, please contact our customer care team here. 


Velicious orders in stock are usually shipped within 1–3 business days of your purchase. The time it takes to arrive will depend on your location and the shipping option you selected.

We use Australia Post standard and express shipping services.

We offer flat rate shipping within Australia:

  • Standard shipping- $8 or free standard shipping for orders over $50

  • Express shipping- $12

We will send you an email with your tracking number as soon as it's shipped. Please feel free to contact our customer care team if you do not receive an email with your tracking number. Our customer care team can be contacted here.

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